Support (AMS)
And Integration
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At Marici, we specialize in providing comprehensive ERP/CRM support ( AMS ) and integration services. Expanding your central team’s capabilities by offering versatile support and adeptly managed services to cultivate a sustainable and efficiently optimized business environment. We offer ongoing assistance to ensure the smooth operation of your systems, including software updates, bug fixes, performance optimization, and data management. Our team also focuses on user support and training to enhance proficiency. With a strong emphasis on security and compliance, we aim to keep your ERP/CRM systems sustainable and optimized, allowing your business to thrive.
Our Services
Dedicated & Shared
ERP/CRM & Application Support & Maintenance
ERP/CRM support and maintenance services (AMS – Application and Maintenance Services ) provided by Marici, encompass a comprehensive suite of expert offerings dedicated to helping organizations effectively manage, maintain, and optimize their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Marici specializes in delivering external support to ensure that ERP and CRM users can achieve peak system performance, reliability, and efficiency. These services are tailored to meet the specific needs and objectives of your organization, ensuring the efficient operation of these critical systems. Our dedicated support team works with your central core/IT team, Key components of ERP/CRM Application Support and Maintenance Services include:
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Key Components
Bug Fixes and Issue Resolution
Timely identification and resolution of software issues, bugs, and technical glitches to minimize system downtime and maintain business continuity. Well-defined SLAs are established between Marici and organization, outlining the level of support and services an organization can expect, ensuring transparency and accountability.
Customization and Enhancements
Tailoring SAP solutions to align with an organization's specific business processes and requirements. This may involve custom development, integration with other systems, or the creation of custom reports.
Performance Monitoring and Optimization
Continuous monitoring of SAP system performance to identify bottlenecks and areas for improvement. Optimization efforts aim to enhance system efficiency, response times, and resource utilization.
Software Updates and Upgrades
SAP support services include keeping the SAP software up to date by applying patches, updates, and new versions released by SAP. This helps organizations benefit from the latest features, bug fixes, and security enhancements.
User Support and Training
Providing assistance and training to SAP users to help them navigate and utilize the system effectively, promoting productivity and proficiency.
Performance Reporting and Analysis
Regularly providing performance reports and data analysis to identify trends, opportunities for improvement, and areas where SAP can better support business goals.
Continuous Improvement
Marici focuses on continuous improvement initiatives that assess and optimize shared ERP/CRM processes and services, fostering ongoing enhancements for organizations.
Integration
Our integration services empower organizations to seamlessly connect their systems, data, and processes for enhanced efficiency and agility. We specialize in providing robust integration solutions across various platforms, including SAP Cloud Platform Integration (CPI), SAP Business Technology Platform (BTP), SAP Process Integration/Process Orchestration (PI/PO), and non-SAP environments.Â
Comprehensive Services
SAP Cloud Platform Integration (CPI)
Leveraging SAP CPI, we enable seamless integration of SAP and non-SAP applications, data, and processes, ensuring real-time connectivity and interoperability.
SAP Business Technology Platform (BTP)
Utilizing SAP BTP, we facilitate integration across the entire SAP ecosystem, enabling organizations to unify data and processes across cloud and on-premises environments.
SAP Process Integration/Process Orchestration (PI/PO)
With expertise in SAP PI/PO, we streamline integration between SAP and third-party systems, ensuring smooth data exchange and process automation.
Non-SAP Integrations
We excel in integrating diverse non-SAP systems and applications, enabling organizations to achieve seamless connectivity and data synchronization across their IT landscape.
Our integration experts collaborate closely with clients to understand their unique business requirements and design tailored integration solutions that drive operational efficiency, data accuracy, and business agility. Whether it’s connecting disparate systems, enabling data synchronization, or automating business processes, our integration services empower organizations to unlock the full potential of their IT investments and accelerate digital transformation.